Return and Refund Policy

Thank you for shopping with Zaaveah. We want you to love your purchase, but if something isn’t right, we’re here to help.

Please review our Return & Refund Policy below to ensure a smooth process.


Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, unwashed, and in the same condition you received them.

  • All tags must still be attached.

  • Items must be returned in their original packaging.

Non-returnable items include:

  • Sale or clearance items

  • Underwear, swimwear, and other intimate apparel

  • Gift cards

To start a return, please contact us at zaaveah1305@gmail.com with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect your return, we will notify you via email. If your return is approved:

  • A refund will be issued to your original payment method within [5–10 business days].

  • Original shipping costs are non-refundable unless the item was faulty or incorrect.

Please note: It may take additional time for your bank or credit card company to process the refund.

Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or item, please return the original item and place a new order.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within [12 hours] of receiving your package. Include photos and a description of the issue so we can resolve it quickly.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Contact Us

If you have any questions or concerns, reach out to our support team:

📧 zaaveah1305@gmail.com
📞 7980706209

We’re here to ensure you have the best shopping experience possible.

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